Why We Are Hiring

Our donor community is growing — and so is the complexity and importance of the relationshipswe steward.

This role exists to make sure no relationship slips through the cracks. You will work closely with our Senior Development Manager to track engagements, manage our CRM, and ensure that every donor interaction — from an initial outreach to a multi-year givingrelationship — is handled with care and precision. As you grow into the role, you will beginbuilding your own relationships within our donor network, developing a deep understanding ofwhat motivates our supporters and how we can best serve them.

This is a role for someone who thrives in a high-context environment, has strong self-initiative, and finds genuine satisfaction in making acomplex operation run seamlessly behind the scenes.  

Position Overview

The Development Database & Donor Relations Coordinator is a critical right-hand position toour Senior Development Manager. You will own our Salesforce database, support donorcommunications and outreach, and help ensure our fundraising operations are efficient,accurate, and mission-aligned.

Location: Remote — Mexico, Guatemala, or Costa Rica

Type: Full-Time

Who You Are

You are exceptionally reliable, impact-focused, and energized by working in fast-moving, high-stakes environments. You do not wait to be told what to do — you anticipate needs, manage upwhen necessary, and ensure nothing falls through the cracks. You bring strong organizationaljudgment, clear and confident written communication, and the ability to hold multiple high-context workstreams simultaneously without losing sight of the details that matter.

You care deeply about the mission and understand that behind every data entry, every donation acknowledgement letter, and every donor pipeline report is a real relationship — and ultimately,a real impact on the lives of women artisans across Latin America.

Key Responsibilities

Salesforce & Data Management

● Manage all donation entry across platforms including Salesforce, Paybee, and Donorboxwith accuracy and timeliness
● Enter and maintain donor information, meeting debriefs, and campaign data
● Set up donor flags, campaigns, and engagement plans
● Pull pipeline reports and surface data-driven insights for the development team
● Send acknowledgement letters accurately and on time

Donor Relations & Outreach Support

● Manage relationships with a portfolio of smaller donors and all monthly donors, ensuring each feels valued and connected to the mission
● Draft and send timely, personalized acknowledgement letters and donor correspondence
● Support outreach pipelines and serve as backup on donor communications — draftingemails and debriefs as needed
● Begin building your own relationships within Mercado Global’s donor and supporternetwork over time

Qualifications

Required

● 2–3 years of CRM experience in a nonprofit development context (not marketing orsales) — Salesforce strongly preferred
● Strong relationship management skills — executive presence and appropriate writtendevelopment communications
● Self-starter with strong initiative — you anticipate needs and take ownership withoutbeing asked
● Exceptional attention to detail and commitment to data accuracy
● Strong written communication skills — confident drafting donor-facing emails, letters,and reports
● Proven ability to independently manage multiple priorities and deadlines without hand-holding
● Passion for Mercado Global’s mission
● Fluency in English required; Spanish preferred

Preferred

● Experience in a nonprofit development or fundraising environment
● Familiarity with donor acknowledgement processes and gift processing
● Familiarity with Paybee and/or Donorbox
● Prefer Guatemala-based candidates, butopen to candidates working in other parts of Latin America

What We Offer

● The opportunity to join a mission-driven team making a lasting difference in the lives ofwomen artisans across Latin America
● A close-knit, collaborative, and high-trust work environment where your contributions arevisible and valued
● Competitive nonprofit salary commensurate with experience
● Fully remote with flexibility
● Room to grow — this role has a clear path toward expanded donor relationshipmanagement, executive support, and logistics leadership

How to Apply

Please send your resume and a brief cover letter explaining your interest in this role and your relevant Salesforce or CRM experience to jobs@mercadoglobal.org. Applicationswill be reviewed on a rolling basis.

Mercado Global is an equal opportunity employer. We celebrate diversity and arecommitted to creating an inclusive environment for all employees. 

Why We Are Hiring

Our donor community is growing — and so is our ambition. We are building deeper roots in keymarkets, including the Bay Area, and need a driven, people-first fundraiser to help us cultivateand grow those relationships.

This role exists for someone who knows how to open doors, build trust, and move donorsthrough a pipeline with warmth and intention. You will work closely with our Senior DevelopmentManager and Executive Director to manage a portfolio of donors, lead outreach efforts, and helpbring new supporters into Mercado Global's mission. This is not a behind-the-scenes role — it isfront-facing, relationship-driven, and impact-focused.

Position Overview

The Development & Donor Outreach Specialist is a relationship-first fundraising role focused ondonor cultivation, outreach, and portfolio management. You will be responsible for engagingexisting donors, identifying and cultivating new prospects, and supporting corporate partnershipoutreach — all while maintaining clear communication and organized follow-through.

Location: Remote — Mexico, Guatemala, or Costa Rica

Type: Full-Time

Who You Are

You are a natural connector — someone who communicates with confidence, follows throughwith care, and understands that fundraising is ultimately about relationships. You are notintimidated by cold outreach, and you know how to move a conversation forward without beingpushy. You are comfortable working independently, managing your own pipeline, and reportingback to a team that trusts you to own your work.

You are also tech-savvy and forward-thinking. You embrace AI tools to work smarter, writecompelling and personalized communications, and stay organized across multiple relationshipsand priorities simultaneously. You understand that in today's fundraising landscape, efficiencyand personalization are not opposites — they go hand in hand.

Key Responsibilities

Donor Relationship Management & Support

● Manage a portfolio of mid-level donors with a focus on the Bay Area market
● Support Senior Manager and Executive Director on working with donors — updatingpipelines and ensuring consistent, thoughtful follow-up
● Draft high-quality donor communications including emails, letters, donor reports, andmeeting debriefs as needed
● Support Senior Manager on managing host committee relationships and honoreecoordination

Donor Committee Support

● Support managing the Impact Council (Mercado Global’s Junior Board)
● Support packet preparation for Board Committees and Host Committees as needed

Auction & Event Support

● Manage auction item recruitment for our annual Galas
● Support gala and event logistics as needed

CRM & Reporting

● Maintain accurate and up-to-date donor records in Salesforce (or equivalent CRM)
● Track outreach activity, pipeline progress, and donor engagement across your portfolio
● Surface insights and flag opportunities to the Senior Development Manager
● Leverage AI tools to enhance efficiency and personalization across communications and workflow

Qualifications

Required

● Demonstrated experience in donor stewardship — strong communication skills,relationship management, and a solid understanding of fundraising
● Proven track record of raising funds or supporting donor portfolios
● Exceptional written communication skills — confident drafting donor-facing emails,letters, and reports
● Comfort and proficiency with AI tools (ChatGPT, Claude, or similar) to optimize workflowand communications
● Strong attention to detail and organizational skills
● Self-starter with strong initiative — you take ownership without being asked
● Passion for Mercado Global’s mission and commitment to gender equity and economicempowerment
● Fluency in English required; Spanish preferred

Preferred

● Familiarity with Salesforce or a similar CRM
● Background in nonprofit development, major gifts, or individual giving
● Experience supporting committees, events, or donor-facing logistics
● Based in Mexico, Guatemala, or Costa Rica

What We Offer

● The opportunity to join a mission-driven team making a lasting difference in the lives ofwomen artisans across Latin America
● A close-knit, collaborative, and high-trust work environment where your contributions arevisible and valued
● Competitive nonprofit salary commensurate with experience
● Fully remote with flexibility
● Room to grow — this role has a clear path toward expanded portfolio responsibility anddevelopment leadership

How to Apply

Please send your resume and a brief cover letter explaining your fundraising or outreachexperience and why you are passionate about Mercado Global’s mission tojobs@mercadoglobal.org. Applications will be reviewed on a rolling basis.

Mercado Global is an equal opportunity employer. We celebrate diversity and arecommitted to creating an inclusive environment for all employees.