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Frequently Asked Questions
HANDCRAFTED BAGS AND ACCESORIES
What materials are used in your products?
Mercado Global products feature 100% cotton handwoven fabric and leather trim. Accents include antique brass zinc hardware and TPU-lined pouches. Some collections also integrate high-quality deadstock denim donated by Levi Strauss & Co., seamlessly combined with handwoven fabrics.
How are your products made?
Mercado Global products are made using sustainable techniques like floor loom weaving in Latin America. This helps slow the fashion industry’s environmental impact and preserves cultural heritage. Every purchase supports partner artisans by providing them with tools and education to thrive financially.
What makes your products unique?
Each piece is as unique as the artisan who created it, with variations occurring naturally. Mercado Global's mission to transform lives through entrepreneurship and education promotes a more responsible and harmonious industry.
How should I clean and maintain my Mercado Global bag?
Spot clean your bag with mild detergent and cold water, avoiding soaking the fabric. Use a specific leather cleaner for leather accents and air dry away from direct sunlight. Some models, like the Antonia and Bianca, are gentle machine washable. Regularly condition leather parts to prevent cracking.
How should I store my handcrafted bag to preserve its quality?
Store your handbag in a cool, dry place, preferably in a dust bag or pillowcase. Avoid overloading the bag to maintain its shape. Hand-dyed fabrics may transfer color.
Shopping Information
Do you ship internationally?
Yes, we offer international shipping to select countries. If you can't find your country during checkout, please contact us at operations@mercadoglobal.org to verify if we ship to your location.
What shipping methods are available?
We use trusted carriers like UPS, FedEx, and DHL to provide standard and expedited shipping options. Available options will be presented during checkout based on your location.
How long will it take to get my package?
Delivery time depends on the shipping method selected and your location. Generally, U.S. shipping takes 2-7 business days, while international shipping may take 7-21 business days.
What are the payment options?
We accept PayPal, ShopPay, and major credit cards (Visa, Mastercard, Discover, Maestro, Diner's, and JCB).
Is my personal information secure?
Yes, we take your privacy seriously. All personal information is used according to our Privacy Policy, and we employ industry-standard security measures to protect your details.
Orders and Returns
How do I place an order?
Browse our catalog, add items to your cart, proceed to checkout, and enter your shipping and payment details. You’ll receive a confirmation email once your order is placed.
How can I cancel or change my order?
To cancel or change your order, please contact us immediately at operations@mercadoglobal.org. We will assist you if the order hasn’t been processed for shipping yet.
Who should I contact if I have any queries?
Reach us at operations@mercadoglobal.org for any questions about your order, products, or policies. Our customer service team is here to help!
What are your return and refund policies?
You can return eligible items within 30 days for a full refund or exchange. The item must be unused and in its original condition. Contact us at operations@mercadoglobal.org to initiate a return. For detailed return and refund guidelines, please refer to our Return & Refund Policy page.
What if my item is damaged or defective?
If you receive a damaged or defective item, please contact us at operations@mercadoglobal.org with a description and photos. We’ll arrange a replacement or refund, covering all shipping costs. For detailed return and refund guidelines, please refer to our Return & Refund Policy page.