Mercadoglobal.org accepts the following payment methods at the moment:

• PayPal
• Credit Cards (Visa, Mastercard, Discover, Maestro, Diner's and JCB)

All items (excluding masks and sale items) are eligible for return within 14 days of receipt for a full refund or exchange. The item must be unused and in its original condition. To complete your return, we require a receipt or proof of purchase. If the item is not in its original condition, is damaged or missing parts for reasons not due to our error, a refund will not be issued.

Fill out the Return Request Form that was included with your order and send it with your shipment. Once your return is received and inspected, we will send you an email confirming that we’ve received your item and if your request has been approved. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

If you’ve already checked your bank account and still haven’t received a refund, please contact your credit card company as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at operations@mercadoglobal.org.

All masks and sale items are final sales. Only regularly priced items (excluding masks) may be refunded. If you used a promo code on a regularly priced item, you can return your item for the price paid.

Mercado Global products are handcrafted and stock quantities are limited. If you wish to exchange your item for something else, please include this request in your initial Return Request email or phone call to ensure we have it in stock. Exchanges are permitted on all regularly priced products, including sale items if it's deemed defective or damaged. Follow return instructions to as stated in the Shipping section on this page.

We suggest that you return item(s) using a shipping method that will provide you with a tracking number. Please make sure the shipping is prepaid as you (the customer) are responsible for return shipping costs. Complimentary shipping will only be provided if the item you received was damaged or defective. Keep a record of your shipment until you have received your replacement, credit or refund.

Return Shipping Address:

Mercado Global
Attn: RETURNS
254 36th St, Suite C-308, Unit 41
Brooklyn, New York 11232

When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

- Other technologies (which may be similar to or different than the methods noted above).

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment method and information (such as the last four digits of your debit/credit card number and your billing address), email address, and phone number. We refer to this information as “Order Information.”

We also collect information from social media platforms and networks that you use in connection with our website, or that share or allow you to share information with us, such as Facebook, Twitter, Pinterest, and Instagram. For example, if you use functionalities, plugins, widgets, or tools from social media platforms or networks in connection with our website (e.g., to log into an account, or to share inspiration, finds, purchases, and other content with your friends and followers on social media), we will collect the information that you share with us, or that those social media platforms or networks share with us. For more information about social media platforms and network privacy practices, please review the privacy policies and settings of the social media platforms and networks that you use.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to communicate with you; screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We use information collected for our business purposes, such as: to operate and improve upon our business and lawful business activities; to maintain our programs, accounts, and records; for research; to determine your satisfaction with our products and services; to detect and prevent fraud or misuse of our services; and for any other business purpose that is permitted by law.

We use information collected for legal and safety purposes, such as to: defend or protect us, our customers, you, or third parties, from harm or in legal proceedings; protect our rights; protect our security and the security of our customers, employees, and property; respond to court orders, lawsuits, subpoenas, and government requests; address legal and regulatory compliance; and notify you of product recalls or safety issues.

We share your Personal Information with third parties to help us use your Personal Information, as described above.

We use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We use Klaviyo to send out our e-newsletter and administer our mailing list. Their privacy policy is available here: https://www.klaviyo.com/privacy.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising through these links:

Facebook and Instagram- https://www.facebook.com/settings/?tab=ads

Google - https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@mercadoglobal.org or by mail using the details provided below: 254 36th St Suite C-308, Brooklyn, NY, 11232, United States.